Shipping Policy

Last updated: 8 November 2026

KitaJual is a digital platform that lets users build storefronts, manage products and share affiliate links.

1. Digital products and services

KitaJual does not sell or ship physical products directly.

All KitaJual subscription plans and platform features are digital services.

2. Account activation and access

After a payment is successfully verified:

• The user’s account is given access to the plan purchased.
• Features and usage limits are updated to match the chosen plan.
• The user can use the service through the KitaJual website.

If activation does not happen automatically, the user can contact our support team.

3. Delivery of affiliate products

If a user promotes products through a KitaJual storefront, delivery of physical products is handled by the relevant seller or marketplace.

This includes purchases made through:

• Shopee
• TikTok Shop
• Lazada
• Third-party store links or websites.

KitaJual is not directly responsible for the delivery, delay, loss or damage of products bought from a marketplace or third-party seller.

Any question about delivery should be directed to the seller or marketplace concerned.

4. Delivery costs

KitaJual does not charge delivery fees because our platform is provided digitally.

Any delivery charge for an affiliate product is subject to the policy of the seller or marketplace concerned.

5. Help and support

If a user has trouble accessing the digital service after a successful payment, please contact KitaJual through the support channel provided (support@kitajual.app).