Refund Policy

Last updated: 8 November 2026

At KitaJual we are committed to giving you the best experience on the platform. Please read this refund policy before you make a purchase.

1. Refund request period

All refund requests must be made within 24 hours after a successful payment.

Requests received after 24 hours will not be considered, unless required by applicable law.

2. Eligibility

A refund request may be considered in these situations:

• A duplicate payment for the same transaction.
• An unintended charge or a confirmed transaction error.
• A technical problem on the platform that makes the paid service unusable and that we cannot resolve.
• A payment error confirmed by KitaJual.

All requests are subject to review and confirmation by KitaJual.

3. Requests after 24 hours

Any refund request made more than 24 hours after a successful payment will not be accepted, unless there is a legal obligation to do so.

4. How to request a refund

Contact KitaJual through the support channel provided (support@kitajual.app) and include:

• Your KitaJual account name.
• Proof of payment.
• The date and time of the transaction.
• The reason for the refund request.

5. How refunds are processed

If a request is approved, the refund is processed to the original payment method, subject to support from the payment provider.

How long it takes for the money to be credited back depends on your bank or payment provider.

6. Your rights

This policy does not limit any user right that cannot be excluded under applicable law.

By making a purchase on KitaJual, you are considered to have read and understood this policy.